Shipping policy

Ruck Shipping Policy

Last updated: November 2, 2026

This Shipping Policy explains how Ruck ("Ruck", "we", "us") processes and ships physical products ordered from our online store at ruck.com, including the Anvil wearable and its accessories. Our store and checkout are run on Shopify. Ruck app plans and subscriptions are digital and are not shipped (see "Subscriptions and digital plans" below).

1. Order processing

In-stock orders ship within [1–3] business days of purchase. Business days are Monday through Friday, excluding US federal holidays. Orders placed after [12:00 p.m. Mountain Time] or on a weekend begin processing the next business day.

Pre-order and backordered items ship on the estimated date shown on the product page at checkout. If that date changes, we will email you with the new estimate, and you may cancel for a full refund before your order ships.

If an order contains both in-stock and pre-order items, we may ship them separately at no extra cost to you.

2. Shipping methods and costs

Shipping options and their exact cost are shown at checkout before you pay. Delivery times below are estimates from the day your order ships, not from the day you order.

Method	Estimated delivery	Cost
Standard	[3–7] business days	[Free on orders over $X; otherwise calculated at checkout]
Expedited	[2–3] business days	[Calculated at checkout]
Overnight	[1] business day	[Calculated at checkout]

We ship with [USPS, UPS and FedEx] and choose the carrier based on your address and the method you select. Carrier delays caused by weather, holidays or other events outside our control are not guaranteed against.

3. Where we ship

We currently ship to addresses in the United States, including [Alaska, Hawaii, APO/FPO/DPO addresses and PO boxes]. Orders to Alaska, Hawaii and military addresses may take longer and may not be eligible for expedited or overnight shipping.

We do not currently ship internationally. [If you add international shipping later: international orders may be subject to customs duties, taxes and fees charged by the destination country, which are the buyer's responsibility.]

4. Tracking your order

When your order ships, we email you a shipping confirmation with a tracking number. If you opted in to text messages at checkout, you will also get order and delivery updates by text, as described in our SMS Terms. Tracking can take up to 24 hours to show activity after the label is created.

5. Addresses and order changes

Please check your shipping address at checkout. We are not responsible for orders sent to an address entered incorrectly. If a package is returned to us as undeliverable, we will contact you to arrange reshipment, and you may be charged the cost of shipping it again.

To change or cancel an order, contact us as soon as possible. We can usually make changes until the order ships. Once it has shipped, we cannot redirect it, but you can return it under our Return Policy.

6. Lost, delayed or damaged packages

Damaged. If your order arrives damaged, contact us within [7] days of delivery with your order number and photos of the package and product. We will send a replacement or issue a refund.

Lost or stolen. If tracking shows your package as delivered but you cannot find it, check with neighbors and your local post office, then contact us within [14] days of the delivery date. We will open a claim with the carrier and help resolve it.

Delayed. If your package has not moved in tracking for [7] business days, contact us and we will follow up with the carrier.

7. Subscriptions and digital plans

Ruck app plans are delivered digitally and take effect in your account as soon as payment is confirmed. Nothing is shipped for a plan. Plans bought through the App Store or Google Play are managed by Apple or Google under their terms.

If you buy an Anvil together with a plan, the plan starts when your purchase is confirmed, not when the device arrives.

8. Returns

For returns, exchanges and refunds, see our [Return Policy]. Original shipping charges are [non-refundable] except when an item arrives damaged or we made an error with your order.

9. Changes to this policy

We may update this policy from time to time. The version posted on this page, with its "Last updated" date, applies to orders placed on or after that date.